My name is Scott Sommer and I am the Principal Consultant at Sommer & Associates. My entire life, I have made it my mission in whatever I do, to be a steward of service delivery.
Quite simply; Service delivery is a component of your business that defines the interaction between you and your customer. Clients where the provider offers a service, whether that be information or a task or product, and the client either finds value or loses value as the result. Quality service delivery provides your customers with an increase in value; and increased revenue.
Truth be told, it's not that companies don't want to provide service; we believe they do. Sommer & Associates provides guidance and support that yield tangible benefits that build loyalty.